Ordering

Add a piece to your cart, choose any options, and check out. You enter your delivery details, pick a delivery window where one is offered, and pay. We send an order confirmation by email straight away — that email is your record that the order is in.

For worktops and made-to-measure sinks, submit your measurements carefully: pieces are cast to the sizes you give.

Nothing sits on a shelf. Once your order is confirmed it joins the next casting batch: poured, cured for weeks, then sealed matte by hand. Allow 3–4 weeks before dispatch. We email you the moment your batch is sealed and booked for delivery.

• Signed in, every order and its status is in your account.
• The dispatch email carries a tracking link you can open without signing in — handy if the piece is going to someone else.
• Can't find an order you placed as a guest? Email us and we will connect it to your account.

Need to fix an address, a measurement or a colour? Email hello@askdengh.com with your order number as soon as you can — we can usually adjust anything up to the point the pour starts.

After casting has begun, changes and cancellations are limited. The full breakdown is in the Returns & cancellations policy.

Prices are in Ghana cedis (GHS). Payment runs through Paystack without leaving the site, and the full amount — piece, delivery, and installation where it applies — is taken at checkout. We never see or store your card details.

Flat-rate delivery across Ghana; larger pieces are hand-carried and booked in with you. Worktops are quoted with installation and fitted by our team. Someone needs to be there to receive and check the piece on arrival. See Terms of sale, section 5, for the detail.

You can check out as a guest. Creating an account keeps your addresses on file, lists your past orders, and lets you track new ones without digging through email — worth it if you expect to order more than once.

Piece damaged or not what you ordered? Photograph it before you move it and tell us within 48 hours of delivery — see the Returns policy. For anything else, the workshop is at Contact.